Refund policy

We hope that you are thrilled with your order, however, we can accept returns for a refund within 30 days, providing the items are returned unworn and unused and in the original sock or jewellery boxes, with all tags attached.

Please include a note with the full name that the order was sent to plus an order number.

We do not offer free returns if what you have ordered is unsuitable. If the item is faulty, then delivery charges will be reimbursed along with the refund.

Unfortunately for hygiene reasons, we cannot exchange or refund earrings unless they are faulty. This does not affect your statutory rights.

Once we have received the items, we will refund you within three days via the original payment method. This can take up to ten working days to show up in your account.

Please send to the address below.

Sixton London

11 Burnley Road,

London ENG,

SW9 0SH,

United Kingdom

You can always contact us for any return question at jess@sixton.london.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.